Eligibility
Eligible items may be redeemed to a verified US shipping address. Account, identity, payment, ownership, or address review may be required before release from the vault.
Charges
Applicable postage, packaging, handling, insurance, signature-service, and tax charges are shown before redemption confirmation. Multiple eligible items may be combined when available.
Fulfillment
- Redemption status appears in your account as requested, verification hold, processing, shipped, delivered, or cancelled.
- Tracking is provided when supported by the carrier.
- High-value shipments may require insurance, adult signature, identity confirmation, or a restricted delivery method.
- We ship within the displayed estimate or, if none is displayed, within the period required by law. If delayed, we provide legally required options.
Address and delivery problems
You are responsible for confirming the complete address before redemption. Contact Support immediately if an address is wrong. We cannot guarantee changes after fulfillment begins.
Report visible damage, missing contents, or delivery discrepancies promptly with packaging photographs and carrier information. We will coordinate claims and remedies based on the carrier, insurance, investigation, and applicable law.
Cancellations
A redemption may be cancelled while still in a cancellable state. Once carrier processing or shipment begins, cancellation may no longer be possible. Cancelling shipment does not undo the underlying pack assignment.
Contact support@globalpulls.com.